Registration and passwords

When you register or request a new password you should received an email with a new password within 5 minutes. However, due the the rapid use of our system over the last 4 weeks (with an extra 5,000 registered users), ISP`s such as mail.com, gmx.de and possibly hotmail accounts may find email delayed. We are looking at resolving these issues. Please contact us and we will provide you with a new password.



Season Ticket holder access

Season Ticket holders can access the system by enterring their Customer Number and Postcode. The Customer number will be printed on your ticket. Pressing View Stream will take you direct to the stream. Note that we have a security check which allows only one IP address (internet connection) per day using the customer number. Do not give your customer number details to anybody else, otherwise you will not be able to watch the stream.



Unable to activate Season Ticket

Th emain reason you will see this is that your postcode does not match the details we hold. Please contact your club Ticket office to update your details.



Support on Matchdays

Support on matchdays will be limited. Please try to access the system at least 24 hours prior to a match. If accessing outwith streaming times, you will be see message saying the system is offline (iOS users may see an error message but that will disappear once the stream is running). You can try and contact us using the Chat option on matchday but it may take longer to respond to your query.



Can I watch the stream within the UK?

Yes, currently due to the coronavirus situation fans are able to view the stream within the UK (other licenses permitting on a match per match basis). PPV...More details to follow... Once coronavirus restrictions are lifted the PPV will then be available to Overseas viewers only.



Do I have to register to watch?

Season Ticket Holders do not need to register. Pay per View users will require to register before being able to purchase a game. Registration is free and the process is provided by MyClubMembers.net. We set you up with your default club, but your registration will work for any club affiliated with this website.



One-Touch

We have developed a new mechanism to allow you quick access to the stream you have purchased. You do not need to login to watch the stream. When purchasing a stream you will be sent a confirmation email with a specific link. On match day you can click on this link and you will be taken directly to the stream.



Black Magic Web Presenter

Now you can make any professional SDI and HDMI video source appear as a USB webcam for high quality streaming on the internet!